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Vacation360 Club
Holidays Across North Bengal & North East
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Frequently Asked Questions

1. What is a vacation ownership club?

A vacation ownership club allows you to prepay for future holidays at a fixed price, guaranteeing availability and protecting you from inflation. You effectively own a share of holiday time at our partner resorts.

2. How do I book a holiday after becoming a member?

Log in to your member dashboard, choose your preferred resort and dates, and submit a booking request. Our team will confirm availability within 24 hours. You can also call our concierge for assistance.

3. Can I cancel or change my booking?

Yes. You can cancel free of charge up to 15 days before check‑in. Changes are subject to availability. Please refer to our cancellation policy for details.

4. Is the membership fee refundable?

Membership fees are non‑refundable as they activate your long‑term benefits. However, we offer a 7‑day cooling‑off period after purchase (only if no booking has been made).

5. Can I transfer my membership to a family member?

Yes, membership can be transferred to a spouse or child with proper documentation. A nominal transfer fee may apply. Third‑party transfers are not permitted.

6. What happens if a resort is fully booked?

We recommend booking early, especially for peak seasons. If your preferred resort is unavailable, our concierge will suggest alternative resorts of similar or higher standard within our network.

7. Are meals included in the membership?

Accommodation is included. Meals and additional services (spa, excursions, etc.) are available at discounted member rates.

8. How do I renew my membership?

We will notify you 90 days before your membership expires. You can renew at then‑current rates or upgrade to a higher plan.

9. Is my personal information secure?

Absolutely. We use SSL encryption, secure payment gateways, and never share your data with unauthorised third parties. Read our Privacy Policy for more details.

10. Still have questions?

Contact our support team at care@vacation360club.com or call +91 9339857779.

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Bank Details

Bank: Example Bank

Account Name: Vacation360 Club Pvt Ltd

Account: 1234567890

IFSC: EXMB0001234

Vacation360 Club

Holidays Across North Bengal and North East

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